#telefunnel
Running an outbound funnel on numbers instead of impressions: the handful of caller KPIs that belong on a dashboard, and the producer scorecard that replaces a gut-feel performance review with something a producer can actually argue with.
4 posts
What Caller-to-Closer Ratio Keeps Your Pipeline Full?
Run one caller per closer and the queue never empties. Let the ratio drift to one caller for two closers and your closers start dialing again. Here is the math that keeps the model intact.
Offshore Dialer Cost Math: Callers for a Dime a Dial
An offshore caller costs under ten cents a dial. A US caller costs three times that, and manual dialing makes it sixteen. Here is the real labor math.
What Should a TeleTeam Caller KPI Dashboard Actually Track?
Most caller scorecards track the wrong numbers. Four input metrics tell you whether your frontline dialer is an asset or a slow leak.
The Producer Scorecard That Replaces Gut Feel with Numbers
Most agency owners judge producer performance by feel. A five-number daily scorecard turns producer output into a dashboard you can manage.